Course Content
MODULE 1: Agile & Scrum Foundations
Master Agile Mindset and Scrum Framework
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Agile Manifesto: 4 values and 12 principles
Agile vs. Waterfall: when to use each
Agile mindset and embracing change
Lean thinking and continuous improvement
Scrum, Kanban, and other Agile frameworks
Empiricism: transparency, inspection, adaptation
Scrum theory, pillars, and values
Scrum roles: Scrum Master, Product Owner, Development Team
Scrum artifacts: Product Backlog, Sprint Backlog, Increment
Scrum events: Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective
Definition of Done and Sprint Goals
Self-organizing teams
Servant leadership fundamentals
Agile simulation games
Scrum framework exercises
Role-play Scrum ceremonies
Team charter creation
Scrum framework knowledge assessment + Team charter
MODULE 2: Facilitation & Ceremony Mastery
Become an Expert Facilitator
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Facilitation fundamentals and best practices
Creating psychological safety
Active listening and powerful questions
Managing different personalities and conflict
Virtual facilitation techniques
Using Miro, Mural, and collaboration tools
Meeting design and time management
Two-part planning structure
Facilitating product backlog review
Story estimation (Planning Poker)
Creating inspiring sprint goals
Team commitment and capacity
Purpose and format (15-minute timebox)
Facilitation techniques
Handling blockers and impediments
Keeping it focused and effective
Demo facilitation
Engaging stakeholders
Gathering actionable feedback
Product backlog adaptation
20+ retrospective formats and activities
Creating safe space for honesty
Generating actionable improvements
Generating actionable improvements
Continuous improvement cycle
Using AI to generate retro ideas
Facilitate each ceremony multiple times
Handle difficult scenarios
Virtual facilitation practice
Record and review sessions
Complete sprint facilitation portfolio
MODULE 3: Coaching, Metrics & AI Tools
Advanced Scrum Master Skills
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Coaching vs. mentoring vs. teaching
Coaching stances and GROW model
Powerful questions for team coaching
Coaching Product Owners and Teams
Conflict resolution and mediation
Building high-performing teams
Dealing with organizational impediments
Change management for Agile adoption
Velocity: calculation and interpretation
Burndown and burnup charts
Cumulative flow diagrams
Cycle time and lead time
Team health and happiness metrics
Quality metrics and technical debt
Avoiding metric misuse
Stakeholder communication
Using AI to generate sprint reports
Automated metric visualization
AI-powered retrospective ideas
Meeting transcription and summarization
AI coaching scenarios and frameworks
Predictive analytics for sprints
Tools: ChatGPT, Claude, AI meeting assistants
Distributed and remote teams
Multiple teams coordination
Scaling frameworks overview (SAFe, LeSS)
Technical debt management
Agile transformation challenges
Create Jira dashboards
Build automated reports with AI
Coaching conversation practice
Conflict resolution scenarios
Metrics dashboard + Coaching case studies
CSM Certification & Career Launch
Get Certified and Job-Ready
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Complete Scrum Guide review
CSM exam topics and domains
Practice exams (500+ questions)
Exam strategies and tips
Scenario-based questions
Common exam pitfalls
Time management
CSM exam registration
Online proctored exam
Pass and receive CSM certification
Scrum Alliance membership
Building Scrum Master portfolio
Resume optimization for SM roles
LinkedIn profile optimization
Highlighting CSM certification
Cover letter strategies
Networking in Agile community
Common SM interview questions (100+)
Scenario-based interview practice
Behavioral interviews (STAR method)
Salary negotiation strategies
Job search and application strategies
CSM Certification + Complete portfolio + Resume
SCRUM MASTER
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